FAQ
Frequently Asked Questions (FAQ) ✨
1. How can I place an order?
Simply choose your favorite product, personalize it (name, image, details if applicable), double-check your shipping information, and proceed to checkout.
2. Can I cancel or modify my order?
We can only accept cancellations or modifications within 5 hours after your order is placed, as production will begin shortly after. Please contact us as soon as possible if you need changes.
👉 For more details, see our Cancellation & Modification Policy.
3. Do you ship internationally?
Yes! 🌍 We ship worldwide. Shipping times may vary depending on your location, and you will receive tracking details once your order is dispatched.
👉 For more details, please check our Shipping & Delivery Policy.
4. How long will my order take?
Since all products are personalized and made-to-order, please allow time for design, production, and shipping. You can find an estimated timeline in our Shipping & Delivery Policy.
Will my order arrive in one package?
Not always. Due to certain circumstances (such as product availability, different production times, or logistics reasons), your order may be shipped in multiple packages. If this happens, you will receive separate tracking numbers for each shipment. Don’t worry – there will be no extra shipping fees for split shipments.
👉 For more details, please see our Shipping & Delivery Policy.
5. What payment methods do you accept?
We currently accept PayPal. Even if you don’t have a PayPal account, you can still pay securely with your debit or credit card via PayPal.
👉 For more details, please check our Payment Method Policy.
6. What if my order arrives damaged or incorrect?
If your item arrives damaged, missing, or not as described, please reach out within 30 days of receiving it. We’ll happily arrange a replacement or refund.
👉 For more details, please see our Replacement & Refund Policy.
7. Do you accept returns for size issues?
Because our products are personalized, we cannot accept returns for size-related reasons. Please check the size guide provided on each product page before ordering.
👉 For more details, see our Size Guide.
8. Who can I contact if I have more questions?
You can reach us anytime through our Contact Us page or email. We’re always happy to help 💛.